We do not accept any returns or exchanges under any circumstances.

If you find any issues with the products, the shipping process, or anything related, please contact us at hypervividdream@gmail.com.

Shipping costs are applied during checkout and are based on weight.

Shipping carriers are selected based on the most efficient delivery for each order. 

International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. 

Orders will be shipped within 2-3 business days from when the order was placed. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 2 weeks, please notify hypervividdream@gmail.com

All customers will receive tracking details via email upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. 

Hypervivid is not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package. Hypervivid will not replace any packages.

To keep clothes looking their best, we recommend always washing in cold water. Hang dry. Never place in the dryer.

*The above instructions do not apply to jewelry.